Delivery and Refund Policy


Physical goods
After ordering online, you will receive an email confirmation from (VIDI Skincare)Third Sigma International containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Post within 1 working days; however if goods are unavailable delivery will take a little longer.

VIDI skincare does not ship to: Cuba, Iran, North Korea, Libya, Balkans, Cote d’Ivoire, Congo, Iraq, Liberia, Sudan, Syria and Zimbabwe

If you wish to query a delivery please contact us at via the Contact Us Page on this website.


After ordering online, you will receive an email confirmation from VIDI Skincare containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Download within 1 day.

If you wish to query a delivery please contact us via the Contact Us page on this website


If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at Contact Us page on this website within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier.

VIDI Skincare will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have any enquiries regarding this document please visit our website at Contact Us page on this website.